This privacy notice tells you what to expect us to do with your personal information.
Contact Information
Any queries or concerns regarding these terms and conditions, please contact us at:
InCondition Soft Tissue Therapy
5 Heol Rhian
Llanrhian
Haverfordwest
SA625BS
07456996117
beth@incondition.co.uk
What information we collect, use, and why
Our primary lawful basis for collecting, using and processing with your consent your personal information is our mutual intent to create, fulfill a contract relating to the provision of therapy services.
To provide services we will collect
Personal data such as
- Names and contact details
- Addresses
- Date of birth
To proceed with the booking we will collect
Payment information such as
- Card details
- Bank information
Lawful basis:
- To process and assess the booking and any applications for products and services that you may request from Incondition Soft Tissue Therapy or Incondition Soft Tissue Therapy provide to you in the future.
- To review your complete position with Incondition Soft Tissue Therapy which will include (where relevant), debit balances, credit balances and any other relevant information which we hold.
- To fulfill a legal obligation (e.g., tax or social security obligations), a court order or a subpoena also may require us to process personal data for a particular purpose, or we may be compelled to process personal data to report suspicious transactions under anti-money laundering rules.
To ensure safety we will collect
Health information such as
- Allergies
- Health conditions
To provide service updates or marketing we will collect
- Records of consent, where appropriate
- Marketing preferences
- Purchase or viewing history
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
- Information relating to sponsorship
Lawful basis:
- To manage and administer your account(s), policies, and any other educational products and services, which you are enrolled on with Incondition Soft Tissue Therapy or Incondition Soft Tissue Therapy may provide to you from time to time.
- To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current services, and/or developing new services
- To enable Incondition Soft Tissue Therapy to manage, on a holistic basis, its relationship with you through maintaining a single view of your accounts and any products or services that we may provide to you and any interaction with us.
- To allow Incondition Soft Tissue Therapy to conduct quality control checking and compile management information for internal reporting throughout Incondition Soft Tissue Therapyl; and in accordance with your preferences, for marketing purposes.
Where we get personal information from
How long we keep information
We will not keep personal information for longer than is necessary. However, the length of time information is retained will depend on the type of information and the contractual relationship we have in place with you.
As standard we will retain information:
once the enquiry has been fulfilled the data will be destroyed unless opted in for marketing communication.
up to 7 years from our last interaction with you, which includes you logging into one of our systems.
Our record retention policy is regularly reviewed and updated to ensure we anonymise or delete information that is no longer required.
Please see ‘Your rights’ below to understand your right to erasure (right to be forgotten).
Who we share information with
Others we share personal information with:
- Relevant regulatory authorities
- External auditors or examiners
- Organizations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- Other relevant third parties:
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal data.
Your right to rectification
You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal data you gave us to another organization, or to you, in certain circumstances.
Your right to withdraw consent
When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint